So I must say that lately I have just come to expect bad customer service as that is what seems to be the norm. In contrast, this past month, I have received some of the best customer service I have ever experienced!
I have been using the "Manners Minder" Remote Reward Training System to help train Zaz and Itzy on their contacts. The Manners Minder is a remote food dispensing reward machine. It has been very successful but I had been having some small glitches with the machine itself being slightly temperamental.
The Manners Minder is produced by Premier Pet Products. Dennis brought this back for me during the summer when he was back in New York. Although I was pleased with it and it accomplished what I wanted it for (running contacts); I had trouble with the remote at times. So I contacted the company this month (a few months after I initially purchased it) to see if they could help and they immediately mailed me a new remote to see if that would solve the problem.
Unfortunately that did not solve the problem and the machine was still acting temperamental. In response to that they immediately offered to mail me a WHOLE NEW MACHINE! I did NOT expect such an immediate response. What a pleasant surprise: a company that has fantastic CUSTOMER SERVICE!
I received the new Manners Minder today and it works like a dream! I can stand a huge distance from the machine with the remote behind my back and it still works! yeah!! I thought it was a good product but now I think it is a GREAT product. I can't wait to use it in teaching other behaviors now.
BTW, Our LI Sheltie rescue always used their martingale collars for our sheltie rescues (as shelties are prone to backing out of their collars). They do have some great products and how refreshing to deal with a company like this!